In Demand IT Skills You Must Have - 9. IT service management
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IT service management
IT service management, most popularly associated with ITIL®, will undoubtedly play a major role in recovery efforts. Organizational objectives are likely to fluctuate in the ensuing months, so employing a set of detailed best practices to help align IT operations with business strategies will be crucial.
As organizations rely on a remote workforce, certified ITIL® professionals will play a major role in helping improve the capabilities of a physically disjointed team and manage the entire IT lifecycle during this tumultuous time.
ITIL® Foundation is the most popular certification in the world this year, as it’s held by 17% of our IT Skills and Salary Report respondent base.3 IT professionals who are certified in ITIL® and IT service management earn four percent more than the North American average.
